Refund and Return Policy

Thank you for shopping with our Store!
We want you to love every item you purchase from us. If for any reason you are not completely satisfied, we’re here to help with returns, exchanges, or refunds (where applicable).

1. Eligibility for Returns

To qualify for a return, your item must:

Be unused, unworn, and in the same condition that you received it.

Have all original tags and packaging intact.

Be returned within [e.g., 14 or 30 days] of receiving your order.

Non-returnable items include:

Sale or clearance items

Gift cards

Underwear, swimwear, or intimate apparel (for hygiene reasons)

3. Exchanges

We only replace items if they are defective, damaged, or the wrong size (if available).
To exchange an item, contact us at [your email address] and include your order number and the new size or color you’d like.

4. Refunds

Once your return is approved, your refund will be processed to your original payment method within 5–10 business days (depending on your bank or payment provider).
If you haven’t received your refund after this period, please contact your bank or payment provider first then reach out to us for further assistance.

5. Late or Missing Refunds

If you haven’t received a refund yet:

Check your bank account or card statement again.

Contact your credit card company or bank — it may take time before your refund is officially posted.
If you’ve done all this and still haven’t received it, please contact us at [your email address].

6. Damaged or Incorrect Items

If you receive a damaged or wrong item, please contact us within 7 days of delivery with a photo of the issue. We’ll gladly replace or refund it at no additional cost.